FAQ
Frequently Asked Questions
Sizing
How do Fresco Atelier garments fit?
Our garments are intentionally designed with a relaxed, oversized silhouette inspired by contemporary luxury streetwear. For a more tailored fit, we recommend sizing down. Individual size charts are available on every product page for precise measurements.
What sizes do you offer?
Most of our heavyweight tees are available from XS–4XL, while hoodies are available from S–XXL. Availability may vary by collection.
I’m between sizes. What should I choose?
For the signature oversized Fresco Atelier fit, choose your normal size. If you prefer a more fitted silhouette, we recommend sizing down. If you have questions before ordering, we’re happy to help.
Production & Shipping
Why is my order made after I purchase it?
Every Fresco Atelier piece is produced exclusively after your order is placed.
Rather than mass-producing inventory, we create each garment individually to maintain quality, reduce waste, and ensure every piece receives the attention it deserves.
How long will my order take?
Production typically takes 4–7 business days before shipment.
Estimated shipping times:
- United States: 3–7 business days
- Canada: 7–14 business days
- United Kingdom: 7–14 business days
- Australia: 7–14 business days
- International: 10–21 business days
During new collection launches or holidays, production may require additional time.
Will I receive tracking information?
Yes. As soon as your order ships, you’ll receive a confirmation email containing your tracking number and shipping updates.
Do you ship internationally?
Yes.
Fresco Atelier ships worldwide. International orders may be subject to customs duties, taxes, or import fees determined by your local government. These charges are the responsibility of the customer.
Returns & Exchanges
Can I return or exchange my order?
Because every garment is produced exclusively for you, we do not accept returns or exchanges due to incorrect sizing or change of mind.
Please review the sizing guide carefully before placing your order.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@frescoatelier.com.
Include your order number along with clear photographs of the issue, and we’ll replace the item or provide an appropriate resolution at no additional cost.
Can I modify or cancel my order?
Orders may be changed or canceled within 12 hours of purchase.
Once production has begun, we’re unable to make changes or cancellations since every garment is made specifically for you.
Product Care
How should I care for my garment?
To preserve the quality and longevity of your piece:
- Machine wash cold, inside out
- Wash with similar colors
- Use mild detergent
- Do not bleach
- Tumble dry low or hang dry
- Do not iron directly over printed artwork or embroidery
- Do not dry clean unless specified
Will the garment change over time?
Yes—and intentionally so.
Many of our heavyweight garments feature garment-dyed or vintage-washed finishes that naturally develop additional character through wear and washing. This evolution is part of the design and reflects the individuality of every piece.
Quality
What makes Fresco Atelier different?
Every collection is designed with an emphasis on craftsmanship, culture, and longevity.
From premium heavyweight fabrics to carefully considered artwork and finishing details, each garment is created to feel substantial, refined, and timeless—not disposable.
We believe luxury isn’t defined by trends. It’s defined by quality, intention, and lasting design.
Contact
Need assistance?
Our team is here to help.
Email: support@frescoatelier.com
We typically respond within one business day and will assist you with any questions regarding sizing, orders, or shipping.