Refund policy

At Fresco Atelier, every piece is made to order with intention. Because our garments are produced on demand, we do not accept returns or exchanges for reasons of preference, sizing error, or change of mind.

Damaged or Defective Items If your order arrives damaged, defective, or incorrect, we will make it right. Contact us within 7 days of delivery at support@frescoatelier.com with your order number and clear photos of the issue. We will issue a replacement or full refund at no cost to you.

Order Cancellations Orders may be cancelled within 24 hours of placement. After 24 hours, production has begun and cancellations cannot be accepted.

Lost or Undelivered Orders If your order is lost in transit, contact us and we will investigate with the carrier. If confirmed lost, we will reship or refund your order in full.

Non-Returnable Items All sales are final on non-defective items. This policy exists because each piece is crafted specifically for you.

For any questions, contact us at support@frescoatelier.com.